Members of our professional staff provided 77,803 hours of direct service during the 2009 fiscal year that ended 30 June 2009. This total does not include the many hours of skill-building services provided each day to those in our residential programs. The total represents an increase of 32% from the total service hours provided in the prior year. The trend in total service hours during the past ten years is shown in the bar graph below.

Trends in total duration of services are shown in the figure below, a graph of the total number of hours of each of ten types of service for the fiscal years of 2000 to 2009. Hours of community support and residential support have increased as MHS added shelter and residential programs.

More hours of community support services were provided than any other type of service. These services represented 32% of all service hours during the 2009 fiscal year. They were once called "case management" services, and are now called community psychiatric supportive treatment (CPST) services, and are defined by Chapter 5122, Section 5122-29-17, "Requirements and Procedures for Mental Health Services Provided by Agencies" of the Ohio Administrative Code.

CPST services comprise a broad scope of rehabilitative and supportive activities that help those with severe mental disorders achieve and maintain health, safety, housing, autonomy, and participation in their community. During the 2009 fiscal year, an average of nearly 70 hours of CPST services were provided each day. Residential support and counseling services represented another 18% of all service hours, and outreach represented 18%. Most of these services are also devoted to those who are homeless and have a severe mental disorder or other disabling condition.

Crisis intervention, hotline, and referral & information services comprised 15% of all service hours. These services are provided for children and adults throughout Cuyahoga County who experience a mental health crisis, usually a suicidal depression or a psychotic episode.

To learn about other MHS programs providing coordinated care
for homeless persons with disabilities, click on the links below.