24 Hour Crisis Hotline 216-623-6888

Resolving Crisis

FrontLine Service, formerly MHS, offers a 24/7 Suicide Prevention Hotline for children and adults whose safety and health are threatened by mental health challenges or overwhelming stressors. We provide Crisis Assessment and Intervention services throughout Cuyahoga County, Ohio, and have done so without interruption since 1995. In 2011, our Mobile Crisis Team received more than 16,000 requests for services.

These services help those in need achieve safe resolution to their mental health crisis.   They include the Mobile Crisis Team and our Crisis Stabilization Unit.

The Mobile Crisis Team

Our professional staff meet with individuals and families in their home, school, workplace or wherever the person in crisis is located and willing to meet.   We will meet the individual who is in crisis at a location where they feel safe and comfortable.

Funded in its entirety by the Alcohol, Drug Addiction & Mental Health Services Board of Cuyahoga County (ADAMHS),  The Mobile Crisis Team services include:

Referral and Information
Generally provided by phone, we offer information about mental health issues such as depression, anxiety, and psychotic disorders, as well as suicide awareness and prevention.  We also offer referrals to a wide variety of mental health resources in our community.

Crisis Hotline We offer a 24/7 mental health crisis and suicide hotline for children and adults whose safety and health is threatened by mental illness or overwhelming stressors.
Mobile Crisis hotline:  216.623.6888
Chat Online Monday thru Friday 3:00 pm to 9:00 pm

Crisis Intervention Services
We offer face-to-face evaluations when a severe disturbance of mood or thinking threatens a person’s safety.  Licensed counselors and social workers go to where the person is, conduct the clinical assessment and provide the services needed to help the person effectively address the crisis situation.



The FrontLine Service, formerly MHS, Mobile Crisis Team (MCT) first earned the American Association of Suicidology certification as an approved Crisis Intervention Program in October 2003.  Recently re-certified  MCT is now one of only 150  crisis response programs certified in the U.S. and Canada.

Crisis Stabilization Unit

For individuals in need of more intensive psychiatric support, we offer a short-term, voluntary crisis stabilization unit in a community setting.  This unit enables individuals to receive the support that they need without in-patient hospitalization.  We help to resolve the crisis, reduce psychotic symptoms, link the individual to community resources to minimize the chance of recurrence of the crisis and reintegrate into the community.

Listen to compelling stories of hope!

Below are the suicide prevention avatars of the Lifeline Gallery: Stories of Hope and Recovery, a project of the National Suicide Prevention Lifeline.


1744 Payne Avenue, Cleveland OH 44114
Phone (216) 623-6555
MHS is a contract agency of the Alcohol, Drug Addiction & Mental Health Services Board of Cuyahoga County and a partner agency of United Way Services of Greater Cleveland. United Way